Payment Policy

At Orchid Sky Travel, we aim to make payments clear, secure, and straightforward. This Payment Policy explains how and when payments must be made for services booked through us.

1. Accepted Payment Methods

We accept the following payment methods:

Bank transfer
Debit card / Credit card
Online payment links (where available)

All payments must be made in the currency specified at the time of booking unless otherwise agreed.

2. Deposit & Full Payment

Some bookings may require a deposit at the time of reservation, with the remaining balance payable by a specified deadline.
Certain services, including flights, visas, promotional fares, and last minute bookings, require full payment upfront.
Bookings are not confirmed until the required payment has been received and acknowledged by Orchid Sky Travel.

3. Payment Deadlines

Payment deadlines will be clearly communicated at the time of booking.
Failure to make payment by the due date may result in automatic cancellation of the booking without notice.
Orchid Sky Travel is not responsible for any loss caused by late payments.

4. Prices & Currency

All prices are subject to availability, supplier costs, exchange rates, and government charges.
Prices may change until full payment is received and booking is confirmed.
Any additional charges imposed by suppliers or authorities must be paid by the customer.

5. Non-Refundable Payments

Some payments, including visa fees, airline tickets, hotel bookings, and service charges, may be non-refundable once processed.
Orchid Sky Travel service fees are non-refundable under all circumstances.

6. Refunds

Refunds, where applicable, are processed in accordance with the supplier’s cancellation and refund policy.
Refund processing times may vary depending on airlines, hotels, or visa authorities.
Any bank or card processing fees may be deducted from the refund amount.

7. Failed or Rejected Payments

If a payment is declined or reversed, the booking may be placed on hold or cancelled.
Orchid Sky Travel is not responsible for any booking loss due to failed payments.

8. Chargebacks & Disputes

Customers are encouraged to contact Orchid Sky Travel directly to resolve any payment concerns before initiating a chargeback.
Unauthorised chargebacks may result in cancellation of services and recovery of costs incurred.

9. Security of Payments

We take reasonable measures to ensure payment information is handled securely. Orchid Sky Travel does not store full card details and uses trusted payment processors where applicable.

10. Changes to This Policy

Orchid Sky Travel reserves the right to update or amend this Payment Policy at any time. Any changes will be posted on our website.

11. Contact Us

For any payment-related questions, please contact: